Abiona Sunday Samuel
IT Support Specialist | Junior Network Administrator
Osu, NG.About
Highly motivated and results-oriented IT professional with a foundational background in network management and technical support, seeking to leverage OND in Computer Engineering and hands-on experience to contribute to organizational growth. Proven ability to troubleshoot systems, maintain network connectivity, and deliver essential technical support, aiming to advance skills in a dynamic IT environment.
Work
Obafemi Awolowo University
|Information Technology And Communication Unit
Ile-Ife, Osun-State, Nigeria
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Summary
Managed and maintained robust network connectivity and performance for a university's IT infrastructure, ensuring seamless operations across multiple branches.
Highlights
Monitored and maintained critical network connectivity across diverse branches, ensuring 99.5% uptime and reliable service delivery for university operations.
Proactively identified and resolved network downtime issues, reducing service interruptions and enhancing user productivity.
Prepared daily and weekly reports on network performance, providing key insights for strategic planning and infrastructure improvements.
Collaborated with senior engineers to successfully update and optimize network infrastructure, improving system efficiency and security.
Adagwe Incubation Centre
|IT Support Assistant (SIWES Programme)
Ede, Osun-State, Nigeria
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Summary
Provided essential first-line technical support and system administration for an incubation center, ensuring operational efficiency and user satisfaction.
Highlights
Installed and configured diverse hardware and software systems for users, ensuring optimal functionality and reducing setup time by 15%.
Delivered responsive first-line technical support to users, resolving over 85% of inquiries on first contact and maintaining high user satisfaction.
Assisted in diagnosing and troubleshooting faulty systems, contributing to a 20% reduction in system downtime and enhancing operational continuity.
Education
FEDERAL POLYTECHNIC EDE
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OND
Computer Engineering
YEMI INT'L COLLEGE
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Senior School Certificate (WAEC)
Languages
English
Yoruba
Skills
Technical Skills
Network Configuration, Network Maintenance, Computer Hardware Troubleshooting, Verilog, Digital Circuit Design, Microsoft Office Suite (Word, Excel, PowerPoint).
Professional Skills
Communication, Teamwork, Problem Solving, Technical Support, Reporting.
Interests
Hobbies
Reading, Research.